Workflow - Suspend Timers

[Osman]

Afternoon All,

I feel a little dense asking this, but need some clarification. We have a suspend node where it has an expire period set to 40 hours. What I wish to confirm is how to calculate the end of these 40 hours. Are the hours counted only during the working day set in our Working Time Calendars? So if we have a working week of Monday to Friday 8am to 8pm, 5 days would require the setting to be 60 hours. If we had a working week of Monday to Friday 9am to 5pm, 5 days would be 40 hours?

Thanks in advance

Osman

[EWA]

The below if from their help text. Most of the time is working calendar.

Wait for List of Request Authorisers

This operation suspends a Business Process until authorisers for a Request are submitted and confirmed. This operation allows a BPM designer to configure options that relate to authorisers.

Inputs

• Request Id [string] MANDATORY : This parameter refers to the ID of the Request (i.e. value of 'hpkreference' in 'hitsmrequests' table).
• Action Focus [string] : This input parameter determines the action that a Request will focus on to within the action bar of a Request while the Business Process waits for the Authorisers List to be confirmed. If not specified, the default action will be "Authorisers".
• Expire Period [duration] : The length of time to wait based on working time/calendar days until the node expires.
• Authorisation Type [string] : This input parameter determines the type for authorisation Activities that are created for the users in the authorisers list. The options are Individual, Majority and Unanimous. If not specified, the default is "Individual".
• Use Previous Authorisers [string] : This input parameter determines if the request authorisers must be the same as the last authorisation task or the analyst has to be prompted to choose a new set of authorisers. Default value is YES (use authorisers of the previous authorisation task)
• Service Owner [string] : This input parameter determines if the owner of the Service that a Request is raised against, is automatically added to the list of authorisers. If not specified, this option is disabled.
• Linked Services Owners [string] : This input parameter determines if the owner of the Services that are linked to a Request, are automatically added to the list of authorisers. If not specified, this option is disabled.
• Linked Assets Owners [string] : This input parameter determines if the owner of the Assets that are linked to a Request, are automatically added to the list of authorisers. If not specified, this option is disabled.
• Add Notice [string] : Add notice to the top of the request
• Notice Type [string] : The type of notice (Alert | Information). The default value is "Information"
• Notice Text [string] : When this option is not set, the notice text will be automatically generated using user.view.request.bpm.suspend.waitForListOfRequestAuthorisers.notice.add translation string.
• Notice Visibility [string] : The visibility of the notice (Portals | Service Desk | Both). The default value is "Service Desk"

Outputs

[Will Darley]

you can also alter the default working time calendar that will be used via the following setting: guest.app.timer.defaultCalendar

 

[EWA]

Does the setting means all your timers will follow the Service Desk calendar?

 

[Osman]

Morning All,

Thanks @EWA, I think this is exactly what I needed:

• Expire Period [duration] : The length of time to wait based on working time/calendar days until the node expires.

So, yes, the 40 hours with an eight hour day would be 5 working days.

Appreciate the speedy response.

Osman