Assistance required for email that keeps bouncing back into Service Manager - never had one before so not sure where to go.

[7oaks]

There was a problem deleting a mail from the POP3 account: Server: outlook.office365.com Port: 995 User: service.desk@xxxxxxxxxx This may cause future problems because this mail may remain on the server and be downloaded again next time the Hornbill ESP Mail Importer polls for mail on this account.The error reported by the server was:

 

ChilkatLog: DeleteByMsgnum: DllDate: Apr 5 2024 ChilkatVersion: 9.5.0.98 UnlockPrefix: HRNBLL UnlockStatus: 2 Architecture: Little Endian; 64-bit Language: Visual C++ 2022 / x64 VerboseLogging: 0 msgnum: 1 markForDelete: Error sending on socket (1) SocketError: WSAECONNABORTED An established connection was aborted by the software in your host machine. For more information see this Chilkat Blog post: http://www.cknotes.com/?p=91 send_size: 37 Failed to send TLS message. Did not send all of the bytes. numBytesToSend: 8 numActuallySent: 0 Failed to send command command: DELE 1 message may not have been successfully marked for delete --markForDelete Failed. --DeleteByMsgnum --ChilkatLog

[7oaks]

Have had about 10 so far and just deleting them at the moment

 

[7oaks]

Scratch that - already received an answer from the Support team.

[Keith Stevenson]

@7oaks
Thanks for the post. This is due to he size of the email (some 220Mb) and you will need to move the email in the outlook Inbox to a sub folder. 

Kind Regards

Hornbill Cloud Team

[7oaks]

Thanks Keith,  Issue now resolved after removing the offending email.