Power Automate back to Hornbill

[Ben C]

I have created a power automate flow that receives information from hornbill when a new ticket is raised, it then passes a request off to azure automation to run a powershell script for shared mailbox access.

Upon checking the guidance for power automate on the Hornbill site, you have details on how to send to power automate but not back to hornbill.

Is there any detailed guidance that can be provided for this process please?

Ideally I just need to pass back whether the outcome of the automation was a success, if so close the ticket, or a failure, if so pass the ticket to the service desk to investigate.

[Jim]

Use the api to send back to hornbill, in power automate you use the http request 

[Ben C]

On 20/09/2024 at 15:55, Jim said:

Use the api to send back to hornbill, in power automate you use the http request 

I have tried this but there is an issue where adding an @ symbol in Power Automate is seen as dynamic content. I need to send over the below via the http action but I am unable to save my Power Automate flow due to these @ symbols. Is there another way to reference the @service and @method without using @ symbols?

"@service": "apps/com.hornbill.servicemanager/Requests",
"@method": "assign",

[Jim]

Sorry but I did giggle at this one as this very issue has pained me many times, and guess the solution! Add 2 @ symbols like this @@service ! Very odd but it works

[Ben C]

16 hours ago, Jim said:

Sorry but I did giggle at this one as this very issue has pained me many times, and guess the solution! Add 2 @ symbols like this @@service ! Very odd but it works

Amazing, thank you for getting back to me with the answer so quickly. This was starting to drive us crazy so you saved us a lot of time and stress, thanks.

[Jim]

No worries, I'm curious which action you use in power flows to trigger the azure automation as I have not been able to find anything myself 

 

Edit: Never mind I was looking in the wrong part