New Update: Service Manager (3199)

[Harry Hornbill]

Hello everyone,

The latest update of Service Manager (3199) has been released to live.

The change log for this update is as follows:

Fix

• unable to export the request list {PM00184156}
• Asset: Expand sections with required fields on creation {PM00184093}
• Unable to unset values in some custom fields {PM00184077}
• Unable to set request description to an empty value in request view {PM00184062}
• in the requests raised via autoresponder, the request customer is not set as expected
• SLA Response Target can be marked as missed when completed via workflow while request is on hold {PM00183976}
• New linked asset not displayed on the request when the asset section is expanded {PM00183758}
• SLM Target times may reduce rather than extend when an SLA is changed after a period of time on hold {PM00183974}
• FAQ Icon discrepancy in Service Portfolio {PM00183813}
• The API resolveRequest does not set the closure category name when only the closure category ID is provided {PM00183815}
• cannot use Request Actions in Request List to bulk set priority for Requests {PM00183945}