Trying to switch from Azure to LDAP Sync - Having trouble with Manager & Location

[Kevin Kennedy]

We are trying to switch over from Azure sync to LDAP syncing.  The sync  is working for our test user for most the basic fields, but it is not working for either the AD [manager] field or the [Office] field.  Nothing is being populated in either of those fields.  I found another field [physicalDeliveryOfficeName] that also contains the string value of "Kentwood", which is one of our valid sites.  I am showing part of my configuration below, and the test loading of the missing data Custom Attributes (with results)

Any thoughts on what I've done wrong in configuring this?  

[Steve Giller]

The documentation for this is available in the User Options section of the LDAP Data Import Guide, at first glance the absence of a Manager Regex value would be my initial check.

If you have additional questions after reviewing the docs, please post back here and someone will be able to answer.

[SamS]

Another item to mention is that the fields are case-sensitive, so "Manager" and "manager" are not the same fields, and I am pretty sure the AD fieldnames start lower-case.

[and I am not entirely sure "office" is a ootb AD field, but not sure]

[Steve Giller]

49 minutes ago, SamS said:

[and I am not entirely sure "office" is a ootb AD field, but not sure]

"physicalDeliveryOfficeName" springs to mind, for some reason!

[Giuseppe Iannacone]

@Kevin Kennedy
we are using with success this configuration:

so as @Steve Giller said pay attention to the case, the field you need to use are:

manager
physicalDeliveryOfficeName

 

 

[Kevin Kennedy]

Thanks everyone who responded to my request for assistance.  With the corrections suggested, we were able to get the Location working!  I continue to have trouble with the manager, I changed the case as suggested, but still not working.  I went thru and changed everything I can think of (one at a time), I do get the manager when I have it put in a custom Attribute field, but not in the actual manager field in Hornbill as I showed in my first post.

Anyone have any additional thoughts on what I'm doing wrong?

[Steve Giller]

What format are your User IDs in, and what format is the Name (Handle) of your Users?

Have you used a Regex string to extract part of the DN, or are you using the whole string?

[Kevin Kennedy]

Steve:

Our User ID's are our email address.

Started off using no Regex string, then have switched to CN=(.^?)(?::,[A-Z]+=|$) , and then to ([A-Z][a-z]+\s[A-Z][a-z]+)

Still not getting anything.

[Giuseppe Iannacone]

@Kevin Kennedy have you tried with my setting?
I have no issue....
and from what you said so far, we have the same settings.

[Steve Giller]

You're not going to get an email from the DN as far as I can tell.

I'd try "Reverse" off, "Match against DN" and "Search for Manager ID" on next.

[Kevin Kennedy]

Steve et al:

I figured this out, it was the Regex field for the manager that was the key.

 

 

[Steve Giller]

Glad you found the answer.
I'm slightly puzzled as to why the default did not work as it appears to return the same match as the one you're using, but as long as you're picking up the Manager I'd stick with what you have.