emailTemplate.customerTimelineUpdate Not working

[lee mcdermott]

Hi 

this setting has been enabled - 

 

and the email icon enabled within the service but it still doesn't seem to send an email to the customer after a customer update is added to the call?

 

Is there anywhere else that needs enabled or changed for this to work?

 

thanks

 

lee

 

[James Ainsworth]

Hi Lee,

Thanks for your post.

The documentation for the Request Update Action has a list of the required configuration that is needed to get this operational.  Have a look and let us know if you are still having issues.