How to restore inbound routing rules

[Akin A]

We have several email inbound routing rules set up but they've disappeared. Is there a way to restore them?

[Steve Giller]

The logs show that these were deleted just before noon today.

Unfortunately the only way to restore them would be to recreate them from scratch.

[Keith Stevenson]

@Akin A
Further to the above as below we can see that all the Routing Rules were deleted by a member of your instance at 10:57 - 10:58 GMT this morning. 


Sample log

Request Name: mailadmin/routingRuleDelete (time taken: 304022uS)
Request Name: mailadmin/routingRuleDelete (time taken: 242361uS)
Request Name: mailadmin/routingRuleDelete (time taken: 116022uS)
Request Name: mailadmin/routingRuleDelete (time taken: 550741uS)
Request Name: mailadmin/routingRuleDelete (time taken: 36322uS)
Request Name: mailadmin/routingRuleDelete (time taken: 87634uS)
Request Name: mailadmin/routingRuleDelete (time taken: 16353uS)
Request Name: mailadmin/routingRuleDelete (time taken: 81281uS)
Request Name: mailadmin/routingRuleDelete (time taken: 9108uS)
Request Name: mailadmin/routingRuleDelete (time taken: 21877uS)
Request Name: mailadmin/routingRuleDelete (time taken: 39434uS)
Request Name: mailadmin/routingRuleDelete (time taken: 9152uS)



As for restoring the deleted data. Backups are for Hornbill to recover in time of DR not to correct customer actions. 

That said if a customer requests we can perform a review to first ascertain whether its possible to restore just the deleted content or if a full restore to last backup is required. This investigation may be chargeable at hourly rate . The reason for this is due to the way data is spread amongst multiple tables\entities. It is often not possible just to restore the missing data (Firstly identifying the "missing data" requires us to restore the full system on a separate Db and then compare the 2 ) as the inter entity relationships are to complex. (Take Call Requests for example, if they delete all call requests begining with the 1234* , we would have to identify all those in the original data set from the primary table, then all related tables (over 30) then all related emails which may have been deleted and any file attachments.. ). However the above may be simpler as may be fewer tables.  If required your Authorative contact will need to request this via our care team. 

Kind Regards

Hornbill Cloud Team 
 

[Steve Giller]

Thanks for the clarification @Keith Stevenson