Notifications for Breaching SLA

[EWA]

Is there a way to alert an analyst about their call  being about to breached?  

I'm hoping it is an easy question and there is something in place already for this. We have powerBI report but this is still relay on a analyst to manually to check the report.

Edited September 2 by EWA
founded an answer

[Martyn Houghton]

@EWA

This is done via the Escalation Actions option on the Service Level.

You can set actions both prior to and after the target.

Cheers

Martyn

https://docs.hornbill.com/servicemanager-user-guide/service-portfolio/service-level-agreements/service-levels#escalation-actions