Email auto updates(system responder) not updating today correctly

[lee mcdermott]

Not sure if this is affecting anyone else but it appears all emails updates are not populating the main body of the email on all calls today?

Is anyone else experiencing this issue?

 

I can see the system responder updates the call with the entry for the system responder and the call ref, but the actual email body is missing?

 

Could it be related to the Hornbill updates this morning?

 

lee

[AlexTumber]

@lee mcdermott I'm sorry to hear this, we are investigating. Can I ask which autoresponder operation you are using?

Alex

[lee mcdermott]

@AlexTumber

 

it is an inbound routing rule that updates the call. On the timeline when the call has been updated it shows as System Auto responder 

it shows the email address of the suer and the subject line (re. "call ref" update) but then nothing else.

[AlexTumber]

@lee mcdermott sorry I meant which operation are you using in your rule?

Alex

[lee mcdermott]

@AlexTumber

ah ok as below

 

[lee mcdermott]

@AlexTumber

FYI if you use the apply to request button it is fine and updates the call

[ArmandoDM]

@lee mcdermott

a patch has been applied, so the issue should be fixed now. If you can confirm that would be great.

Apologies for the inconvenience

Regards

Armando

[lee mcdermott]

@ArmandoDM

 

Hi yes I can confirm it is working again now thanks for your help.

 

lee

[lee mcdermott]

@ArmandoDM @AlexTumber

 

Hi Both,

 

i have just been informed that the email update has stopped working again similar to yesterday. We think maybe in the last hour or so that we have noticed anyway.

 

has anything changed today?

[ArmandoDM]

@lee mcdermott

I will double check

 

 

[ArmandoDM]

@lee mcdermott

a patch is being applied to your instance. My apologies for the inconvenience.

 

Regards

Armando

 

[lee mcdermott]

@ArmandoDM

no problem thanks alot.