How to put ticket on hold mid process

[Isobellucas]

Is there a way to automatically put a ticket on hold middle of a process? 

I have a process that requires me to put the ticket on hold for 3 months after a few tasks have been completed. 

 

for example task 1 task 2 task 2 complete > I then want the ticket to automatically to be put on hold for a 3 month period > ticket to then be taken off hold for 3 months for the final task to be completed. 

 

thanks 

 

[CraigP]

Yes, you can do this using a "Place on Hold" (under Requests > Update Request) automation node followed by a "Wait for Request Off Hold" (under Requests > Suspend) automation node.