Philds Posted August 20, 2024 Posted August 20, 2024 Same here! Tried using a Hornbill login instead of our SSO and same error. We're getting reports of this across our user base. Edit: there are people who were already logged in that aren't impacted so far.
Keith Stevenson Posted August 20, 2024 Posted August 20, 2024 All We have identified the root cause and a fix is being rolled out. We expect this to be completed within 10 minutes. Kind Regards 2
katy_palmer Posted August 20, 2024 Posted August 20, 2024 We are experiencing the same, however the status page is showing as up
Keith Stevenson Posted August 20, 2024 Posted August 20, 2024 @katy_palmer Thanks for the reply. The current status page shows the ESP Platform state rather than the individual applications that sit on top. . We have a new status page that should be ready by the end of the year that will show individual components Kind Regards 1
Keith Stevenson Posted August 20, 2024 Posted August 20, 2024 All That should now have been pushed. Can you confirm Kind Regards
katy_palmer Posted August 20, 2024 Posted August 20, 2024 Looking good, thanks for the speedy resolution!
Philds Posted August 20, 2024 Posted August 20, 2024 16 minutes ago, Keith Stevenson said: All We have identified the root cause and a fix is being rolled out. We expect this to be completed within 10 minutes. Kind Regards Hi Keith, what was the root cause please? Many thanks!
katy_palmer Posted August 20, 2024 Posted August 20, 2024 @Keith Stevenson Quote 4 hours ago, Keith Stevenson said: The current status page shows the ESP Platform state rather than the individual applications that sit on top. . We have a new status page that should be ready by the end of the year that will show individual components Re this post it would be nice to have received some sort of heads up that there were issues, likewise I think the new status page might need to be reprioritised, we the user community are not aware of what the root cause is and the probability/possibility of this recurring so having the correct status page for customers is essential. Will you be sharing what the root cause was?
Llyr Posted September 12, 2024 Posted September 12, 2024 Hi, Have you been able to find out what the root cause of the issue was? Thanks
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