Using regex to alter a request summary

[Will Darley]

For our Major Incident process, any ticket logged on which the summary begins with "MI -" triggers a different path in the workflow. I've put a manual task in the workflow for the analyst to confirm whether or not the incident should be a Major Incident.

I'm hoping to have a node in the workflow which, if the analyst clicks no, it removes "MI -" from the summary line of the request. I thought this could maybe be done with regex by finding a match against "MI -" and then altering the summary field to have it removed.

I'm not great with string utilities, just wondered if anyone knew?

Cheers!

[Sam P]

You could play around with something like this, (from memory) I use this to remove the first 13 characters from a Human Task variable, so theoretically your Input Text could map to Summary and then you could start the string after "MI - "

Utilities also aren't my strong point but this works for us  

 

 

[Will Darley]

Hi @Sam P, thanks for the advice, I'll give this a go!

 

[Will Darley]

@Sam P this worked a dream, kudos to you