Customer Portal - search results

[Caroline]

Hi

On the Customer Portal when doing a search for a particular term, in our user's example it's a two word phrase, a user who has previously raised a request with that phrase gets exact matches for requests they have raised returned first. We then have a new user who hasn't yet logged a request with that phrase, and when they do the same search they get results across the organisation, but matching on either word rather than exact match on phrase first. This then means they are presented with a different set of results and, with over 100 requests found to match, they can't find the request they are looking for.

Why does the Organisation Request search results not display exact matches first?

Is there a way for the user to force the search to only return exact matches? Most search engines will do this if you wrap the phrase in quotes, but the Customer Portal does not appear to do this.

Hope this makes sense

Thanks

 

Caroline

[Artan Kurti]

Hi Caroline, I believe the below answers your inquiry:

https://docs.hornbill.com/collaboration-user-guide/workspaces/searching-workspaces