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Posted

Good afternoon,

I didn't know if this was a defect or any enhancement so I chose both.

We use [blockquote] in various parts of our Workflows, such as Human Tasks, Automated Timeline Updates etc. Recently I have included them in the Resolution Text as well for a specific process, and it looks good in the Resolution Text field and on the Timeline.

However, I have just noticed that the email being sent out doesn't render the blockquote, and instead just displays the text.

Here is the email after it's been sent:
image.png.dc152a54fd82611ea45e665970ac5180.png

 

Here is the Resolution Text field:
image.png.3272f90a152d2657fcc0c2be0d57499e.png

 

I can also confirm that the |wiki flag is being used in the email template:

image.png.c4d953ba5c7a7d76a607da49edaa390b.png

 

When sending an email - please could this be fixed either by:

* Replacing [blockquote] with <table><tr><td> and [/blockquote] with </td></tr></table> (maybe apply some styling to almost mimic what the blockquote box looks like)

* Removing [blockquote] and [/blockquote] entirely

  • 4 weeks later...
Posted

Good morning,

Has this been picked up internally by any chance?

Where [blockquote] is being used in the resolution text, it still displays [blockquote] in the email that goes out to the users.

image.png.4142749154ba9c63f613cf85c6eb924e.png

Thanks,

Samuel

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