Profiles update

[Ashley]

A while a go I setup a profile with branching categories that appear when selecting the type of data to enter, ie Create Change.  From the Portfolio select RFC and then a tree of categories appears for selection to an eventual form to complete.

I'm assuming there has been an update since and this has moved.  I cannot seem to find profiles any where and under Service Manager I don't see in the list of options.

Please advise.

Thanks

 

 

[James Ainsworth]

Hi Ashley,

The Request Profiles should be listed under the Service Manager Configuration within the Administration section.  Is this what you are looking for?

[Ashley]

I only have this.  My login has admin rights so what am I missing?

[Steve Giller]

Have you looked below the Advanced Tools & Settings section?

That's where the Administration section that James is referring to resides.

[Ashley]

All I have below Application Tools is Entity Explorer & Application settings.

[Peter Clough]

Below the Advanced Tools & Settings category is a category called Administration, where the top three options should be Assessments, Request Profile Codes, and Closure Profile Codes.

If you're not seeing them, my presumption would be that you do not have the Service Desk Admin role, which I think is required to see everything here.

[Ashley]

ok and thus I cannot add that as I don't have the permissions.  Will ask internally.

[Ashley]

This is now resolved as now have access.  Thanks