Llyr Posted August 7, 2024 Posted August 7, 2024 Hi, Im working on our new starter process and i cant seem to add a customer to multiple groups using the ITOM Active Directory Group Management or Active Directory User Management. This is an issue for us, as we sometimes have people who come back to our organisation and what we do is just re enable their AD account. It seems that i can only add a person to one group at a time using Active Directory Group Management, and in Active Directory User Management there is no field to hold group membership, is this the case? If i was creating a new user in AD this is not a problem as i can add a long list of AD groups to the Group field when creating the account. I have raised this with Hornbill support and they advised: Thank you for your inquiry. Upon review, this feature is not currently available and would be considered a feature request. If you wish to request a change to the functionality, please raise an enhancement via the forums. forums.hornbill.com Can i ask that this is considered as an enhancement, if possible just having the Group filed added to the Update user function in ITOM. For now i will have to create a node for each group customers will need to be added to, currently it will be around 20. Thank you.
Steve Giller Posted August 7, 2024 Posted August 7, 2024 Development have looked at this although it's not been assessed for viability yet. Keep an eye on the Roadmaps and/or this thread for future updates. 1
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