Edit \ Delete Customers timeline post\comment

[James_R]

Hopefully a simple answer, but alas one I cant work out!

I need to delete one customers comment within a lengthy comment conversation under their timeline post, but cannot work out how to do it via the ellipsis on that post, or otherwise?

Can it achieved?  Perhaps granting a certain permission to my administration account?

Many thanks.

 

[James Ainsworth]

Hi @James_R

Thanks for your post.  If you login as a user that has the admin role, you should have access to edit posts and comments made by other users or contacts.  

 

When making an edit as an admin user, there will be a tag added to the post or comment, showing who made the edit.

[James_R]

Thanks @James Ainsworth

My colleague and I (both administrator's) don't have that option on basic or users timeline posts, and no ellipsis \ menu option on their comments either (see below screen shot)?   

I've logged in as full admin to get around this issue and removed the comment, but the timeline does not replicate your second screen shot - its simply been deleted with no reference\audit trail to that edit.

Is there a particular permission we need to grant our admin accounts please, or is it always the case as logging in under the full admin profile to complete these tasks?



 

[James Ainsworth]

Hi James,

Have a look for this setting under the Service Manager configuration.  It might be that you don't have any of these options selected. When searching you need to make sure that you have the Include Advanced Settings selected.