Suspend node wait for urgency assessment does not work?

[lee mcdermott]

Hi ,

 

Just wondering if anyone has used this before or if it is a know bug. Or have I just configured it wrong?

Basically I have created a flow as below.

 

The first part adds the Impact assessment and then pauses until it is completed -wait for impact assessment as below 

 

It then adds and removes some notices. Then it adds the Urgency assessment which it does. However the Suspend wait for Urgency assessment does not work and the flow continues until it reaches the wait for request owner stage? The Suspend wait for Urgency assessment as below (the same as the suspend wait for impact assessment)

 

 

Can any one see anything obvious as to why it does not suspend?

When it reaches the wait for request owner, I can see the Urgency assessment is available and lets me complete it but obviously it should have paused earlier until it was completed

 

any ideas?

 

thanks

lee

[Jim]

Just a quick thought, is the urgency set at all? if so its not waiting for new its just waiting for it to exist, if it does it continues, a lot of the wait for nodes have that behaviour

also is it the wrong one, try this before the suspend

 

[lee mcdermott]

@Jim

Thanks Jim, No the urgency has not yet been set anywhere so it shouldn't be that.

 

the node before is already configured as you have shown as below. So totally confused as to why it is not working.

[Jim]

oooh okay, is this on app.com.hornbill.servicemanager.request.assessment.visibility  ? 

and is the assesment questions marked as active? 

 

Other than that I'm as lost as yourself 

[Adrian Simpkins]

Hi Lee

I also have a process where I have a wait for Impact Assessment which doesnt work as I find the analysts can just move onto resolve the request but I have just not had the time to raise a call to investigate it, I have just been manually moving those requests through the assesment which is a pain but I dont get many - maybe 2 a month as its a low use process.

So I will follow this as interested to see what happens - I am suspecting maybe a bug? Other Suspend Wait Fors I use do appear to work its just this impact assessment option.

Many thanks

Adrian 

[lee mcdermott]

@Jim yeah the assessment is active.

 

I now suspect this must be a bug as @Adrian Simpkins mentions above he has \is experiencing the same issue.

 

It sounds like there will be changes to the ability to update the priority based on Impact\Urgency assessments coming soon (hopefully) so will maybe wait until this is available and then try again then to see if things work as they as should.