Having the same IC and Workflow for multiple catalogue items

[EWA]

I was wondering if there are any issues if there are any risk in having the same IC and workflow attached to a catalogue item.

 

Basically, I want user to be able to request the same SR in a different place and rather than putting links or switching IC or service - have a catalogue items - e.g.  Accounts and the same IC.. and Workflow.

[CraigP]

We do this with our Incident process. We use the same IC and BPM for the majority of the different services and I haven't seen any issue with this. I would imagine the main thing to consider is how technically being different catalog items affects reporting.

[Berto2002]

Yes, we see this as normal operations.

Our Generic Incident and Generic Request process are used by the configuration in all our Services