Update Resolution Text node Defect?

[samwoo]

Good morning,

We don't usually update Resolution Text via the Workflow using variables, but in a recently created Workflow, we are. However, the variables in the Workflow are not being replaced with the actual text when using that Node:

 

This is the configuration of the Update Resolution Text node:

Despite careful consideration of the business case you presented as reason for unblocking the website - &[global["flowcoderefs"]["getReqInformation"]["customFieldP"], we regret to inform you that it has been rejected for the following reason(s):

'''[Reason(s) for Rejection:]'''
&[functions.getTaskAnswers("task-926b921e").rejection_reason]

And I've double-checked and triple checked (using the Variable Picker) that the variables are indeed correct and are present prior to the Update Resolution Text node.

I can also confirm that there is data in these fields, here is an example of a ticket:

h_custom_p

and the task itself had the rejection reason populated, shown in the timeline of the ticket.

So, I wonder if there is a defect with the Update Resolution Text node?

Thanks,

Samuel

[ArmandoDM]

Good morning @samwoo
we can investigate this. From the screenshot I can see that the Resolution Text is set to 'Manual'.  
Does setting it as 'Variable' would solve the issue ?

Regards

Armando

 

[samwoo]

Hi @ArmandoDM,

Thanks for responding quickly - I think might have been a glitch because it now appears to be working. I'll keep an eye on this and update this thread accordingly if it happens again.

[Berto2002]

Phew thank goodness that is workin, we use it all the time!