enhancement Quick Search - Basic User on the Employee Portal

[Martyn Houghton]

Linked to the post below about a filter on the Requests widget, currently, when a 'Basic User'  uses the Quick Search function key CTRL+SHIFT+F, the Quick Search will locate the request but the user then gets a permission error as it then attempts to open the request in the application, i.e. Service Manager.

The Basic User has access to the request as a connection and the service is configured for the connection type to have access to the request.

Can the Quick Search logic be enhanced so that if the current user is a Basic User/does not have a app license, then the matching request is attempted to be open using the Employee Portal catalog link https://live.hornbill.com/<instance>/catalog/com.hornbill.servicemanager/request/<requestid>/

Cheers

Martyn

 

 

[Martyn Houghton]

This is also related to my colleague Paul Chambers's post as well.

 

[ArmandoDM]

Good morning @Martyn Houghton

thank you for reporting this issue.
This has now been fixed and it will be available with the next build.

 

Regards

Armando 

[Martyn Houghton]

@ArmandoDM

Thanks for the update. That's great.

Cheers

Martyn