Switch Service - From SR to Incident

[EWA]

Is there a way to use one the Switch Capture option to raise a SR or and Incident depending on an answer to a question and getting the error below. I din't

Was testing it cannot be applied to a request of type &apos;Service Request&apos;</message> <errorCode>1001</errorCode> <stackTrace>run at

[Steve Giller]

On 21/07/2024 at 11:02, EWA said:

Is there a way to use one the Switch Capture option to raise a SR or and Incident depending on an answer to a question

That's not what a Switch Capture does - it (and this will sound a bit obvious) switches to an alternative capture.

There are a number of discussions on the forums around creating Incidents from Service Requests and vice versa, or changing Services etc.