Email address pickup from Details

[Josh Bridgens]

Our organization currently has a system in place where tickets are automatically created in Hornbill through a Defender alert for "Summary High-severity alert: Creation of forwarding/redirect rule."

Currently, engineers need to manually send an email to the end user. We aim to automate this process so that an email is automatically sent to the end user, informing them of our email auto-forwarding policy, etc.

 We need to collect the Subscriber from the initial ticket summary to send the email.

How can this be configured in Hornbill?

[Steve Giller]

A quick play on Regex 101 suggests that 

(?:^User: )(.*)$

will capture the email based on what you've posted, and assuming the email is consistent.
So you can use the regex tools in the Workflow on the Description of the Request (again, based on the screenshot above) to extract the email and contact the Customer.

[Josh Bridgens]

Missed this reply @Steve Giller! Will give it a go today, thank you!