Apply emails to requests from mailbox - takes at least 10 seconds to load the request information / customer information

[Adrian Simpkins]

Hi All

To follow on from a recent post around slowness in the system when searching for a user in Admin I have also noticed that in the Email inbox when applying an email to an account it takes at least 10 seconds for this to load. These are emails on users who have multiple accounts in our instance so their emails are stuck and applied manually. Has anyone else noticed this at all? It is at the below stage after we select the correct account to apply the email to:

Many thanks

 

[will.good]

We are seeing the same on our instance

[Victor]

It's being investigated

[Adrian Simpkins]

Thanks Victor much appreciated !

[Nanette]

@Adrian Simpkins @will.good we have identified the issue, the fix will be available will be in the next Service Manager build. 

[Adrian Simpkins]

Thanks Nanette