Routing Rules - Extracting main recipient email?

[CraigP]

When using the "Raise new request" operation in a routing rule, is it possible to extract other properties of the email for use in the BPM? By default, it seems to add the email body to the request description. Is this just how it works, or is this configurable somewhere?

The use case in question is that a user is going to be sent an email, and the Service Manager inbox copied in so a routing rule to create a request is triggered. I'm looking to extract the email address of the main recipient so it can be added to the request details (or ideally even be used to re-assign the created request to that user as the customer).

[Steve Giller]

When a Request is raised from email, the Get Request Information -> Source Email Details should have the information you're after: