CraigP Posted July 3, 2024 Posted July 3, 2024 Following the latest UI update, where can I now find the request/closure categories? The update post says "Removed 'Profiles' section from platform admin area, profile codes are now directly available in the admin area of each application that uses them", but I cannot see a profile option in the Service Manager configuration section's menu. Sorry if I'm missing something obvious!
Peter Clough Posted July 3, 2024 Posted July 3, 2024 They're under the Service Manager application, right near the bottom.
Jim Posted July 3, 2024 Posted July 3, 2024 They are here under service manager, I always used to accidently go here for them when I needed them, then I would realise they are in platform config. So when they appeared here I got that 'Why did I walk into this room again' feeling 1
CraigP Posted July 3, 2024 Author Posted July 3, 2024 Ah, thanks all. I've been exploring the use of custom roles recently and it seems I was missing the "Service Desk Admin" role. Re-adding myself to this made these options appear.
SJEaton Posted July 4, 2024 Posted July 4, 2024 Hi @Nanette, I've seen the new things under Service Manager but I have nothing in there. Where have my categories gone?? I get this error Sam
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