What are organisational groups, what are possible group types

[JJack]

Hi,
Within a business process, I want to find what Team or Teams the person actioning a call belongs to.
These 'teams' are the sort of thing that appear in the dropdown list if you go to Assign a call.
Is there a suitable node I can use?
I see there is a Get User Groups task allowing up to 10 'organisational groups' to be retrieved but I can't find any guidance on what the possible values are to enter in the 'Group Type' selection.
Thanks for any help.

[Steve Giller]

Do you have a requirement to use a variable here?

The parameter has a dropdown list of the available types:

[JJack]

Ah sorry, don't know how I missed that. Thanks @Steve Giller
I see only 10 Teams returned. Should be enough for most people.

I've wondered before, there is no method of marking one of the teams a person belongs to as their main or preferred team?

 

[Steve Giller]

41 minutes ago, JJack said:

I've wondered before, there is no method of marking one of the teams a person belongs to as their main or preferred team?

No. (This is discussed elsewhere so I won't elaborate.)

You can, however, store the "Main" team in a Custom Field against the User, and utilise that in any Workflow (I would recommend storing the ID, not the Name.)