Allowing updates not from contacts

[EWA]

Some of our departments often need to use external email address for the correspondence from Hornbill, e.g. for New starters requests.

 

We only allow updates to calls from contacts only, is creating automatically a contacts is the best option ? 

 

[ArmandoDM]

Hello @EWA

not sure I understand well, probably this app setting is what you're looking for ?


app.email.routing.rules.unknownUsers.allow
 

Thank you

 

Armando

[EWA]

3 hours ago, ArmandoDM said:

Hello @EWA

not sure I understand well, probably this app setting is what you're looking for ?


app.email.routing.rules.unknownUsers.allow
 

Thank you

 

Armando

we do not want to turn on this setting as we were told this will prevents spam etc... we want only allow for a specific external emails to be allowed

[EWA]

we were told not to turn it out to prevent spam or automated email getting in a loop,  is there no risk allowing updates from anyone?

 

 

[ArmandoDM]

@EWA

this is the only way I'm aware of for letting unknown users to update requests.
I'm not sure we can prevent spam by turning ON the app-setting.

 

[Steve Giller]

5 hours ago, EWA said:

We only allow updates to calls from contacts only, is creating automatically a contacts is the best option ?

How would you be automatically creating Contacts? They can self-register via the portal, but as far as I'm aware not from an incoming email.
Are you intending to apply the emails via Auto Responder? As I'm not aware of any issues applying an email from an unknown address manually.

[EWA]

Yes, through autoresponder .

 

There is a node - create contact which I thought they could use it. 

Self registering is not an option, for a new starter an initial offer might be sent and they might not accept it, etc...

[Steve Giller]

OK - so I'm thinking that you would identify (in the Workflow) that this is not an existing contact, use the email address to create the new user account, then send the response, and by the time there is a reply the account would be active on the system.

I don't see any issues with that in principal.