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User feedback question

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When logging a request for himself, a colleague noticed the feedback star rating showing was low and wanted to find out why this was.  We can't work out where or how this star rating is generated or how to drill down to the details.  Are we missing something?


I've attached a screenshot of what I'm talking about showing my own star rating.  Where is this generated from please?

And how can be get a view of this without logging a request?


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