Table for Timeline Updates

[yelyah.nodrog]

Does anyone know if there is a Table for all timeline updates on a ticket?

 

H

[EWA]

I asked the question only a few days ago and the below reply was received

 

The Timeline updates are stored in tables that are optimised for performance and not reporting.

If you wish to report on these it would be worth investigating the Direct Database Access that is available on the Enterprise platform.

[yelyah.nodrog]

Thanks for this @EWA we have direct Database reporting, I was just hoping the changes were stored in one table so I could link it to the request table in our SQL Server database.

[Victor]

@yelyah.nodrog There seems to be a bit of confusion. What EWA is referring to is the DDA available on the Enterprise editions (you can follow the link above). Unfortunately, you won't have access to this since your instance is on the Standard platform edition.:

Not to be confused with the Database Direct functionality available in Hornbill admin.