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A report that queries the answers within a question on an intelligent capture form


Dan Stewart

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Hi everyone - hoping someone has the knowledge to help me out with a request that has come my way.

Without going into too much detail, we have a Service Request for 'access to a mailbox', one of the questions within the intelligent capture form is a drop down list asking if it is for a 'generic mailbox' or 'personal mailbox' - does anyone know how to produce a report that would query a specific question/answer within an intelligent capture form so that I can provide the results of how many 'personal mailbox' requests we have had in a specific period?

Any help would be much appreciated.

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Intelligent Capture answers are stored in the h_itsm_questions table.

The h_entity_ref column holds the Request ID so you can link to the Requests table if required, and the h_form_id column the name of the form within the Capture.

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My report is written slightly differently (no expert here :) ) I join the Tables like this and then add a filter. You can't use more than one question per report though, which is a shame.

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