EWA Posted June 3, 2024 Posted June 3, 2024 Is there a way to extract an updates an analyst performed on all tickets... I looked at the update table but it only have some requests not others, I'm guessing it only stores a specific type of an update?
Steve Giller Posted June 3, 2024 Posted June 3, 2024 The Timeline updates are stored in tables that are optimised for performance and not reporting. If you wish to report on these it would be worth investigating the Direct Database Access that is available on the Enterprise platform.
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now