Jump to content

Mapping Email to Custom Fields


Recommended Posts

Hi,

We're wondering if it's possible to have a form emailed into a HB request which can then be reported on?

We'd need this to map over certain fields within the email to custom fields, which I think might be the tricky part here.

I'm thinking potentially this could be achieved by a workflow by looking at if the description contains x,y,z and then updating the custom fields based on that?

Link to comment
Share on other sites

Hi @will.good

Thanks for your post.  Just a couple of questions.

1 hour ago, will.good said:

have a form emailed into a HB request

It this "form" just formatted text in the body of the email?

Is the email updating an existing request or does this email create a new request?

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...