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Posted

Hi,

We're wondering if it's possible to have a form emailed into a HB request which can then be reported on?

We'd need this to map over certain fields within the email to custom fields, which I think might be the tricky part here.

I'm thinking potentially this could be achieved by a workflow by looking at if the description contains x,y,z and then updating the custom fields based on that?

Posted

Hi @will.good

Thanks for your post.  Just a couple of questions.

1 hour ago, will.good said:

have a form emailed into a HB request

It this "form" just formatted text in the body of the email?

Is the email updating an existing request or does this email create a new request?

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