chriscorcoran Posted May 26 Posted May 26 I think this has been hrashed out a few times on hear. Is there a way to set a notification to servicedesk staff if a customer has replied back to a resolved call. I know the lsit turn yellow to show an update but the team still do miss things. I'm not fussed about it when a call is closed.
chriscorcoran Posted May 26 Author Posted May 26 sorry spelling mistakes above I think this has been thrashed out a few times on here. Is there a way to set a notification to servicedesk staff if a customer has replied back to a resolved call. I know the lsit turn yellow to show an update but the team still do miss things. I'm not fussed about it when a call is closed.
chriscorcoran Posted May 26 Author Posted May 26 I think I may have resolved speakig to the service desk team, they have not been taking ownership of calls when they are resolved. When they have ownership they get notifications from email and the bell alert. Human error. 1
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