Customer Timeline Update Notification

[Giuseppe Iannacone]

We have enabled the timeline update via email to the customer and it's working fine, but to me it seems there's no field for the timeline content to be added to the notification, or am I wrong?

[Jim]

you should be able to use this field, as it only triggers when the timeline visibility is set to customer anyway {{RequestLastActivity.H_updated}} 

[Giuseppe Iannacone]

@Jim thanks for the reply have you already used it with success? I don't see it listed into the "fields" dropdown menu

[Jim]

I use this one currently which may be better {{RequestLastActivity.H_content}}

[Giuseppe Iannacone]

@Jim thank you I'll give it a try

[Giuseppe Iannacone]

@Jim I've tried your suggestion but I'm experiencing unattended behaviour like instead of the last updated message, I see the last updated post, which is different from my expectation