Jump to content

Recommended Posts

In Supportworks you can set SLA's at each level of the profile categories, whilst in Hornbill you cannot. Understood, you can work this into the workflow by using the code and the hornbill automation, however this does seem a little long winded. 

 

Is this a feature you are working on (making the profile section a little more flexible - including force executions e.g. log a problem if you receive X amount of these logged within a X period of time?

 

 

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...