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Hornbill System Time Error


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Hi All,

This is an issues we have been having for a very long time but need to get the times to match up now. I have raised on the forum before but wasn't able to get a solution.

When the clocks change it always knocks the Hornbill system timings off as you will see from the attached picture of one of our widgets. This particular widget shows references that are due to fail in the next hour but you will see from the bottom of the screen the time is 10:21 so the widget should say that the breach time is 10:35 but instead its an hour behind so says its due to breach at 09:35 which has already past.

The times only seem to be out on the reporting side as when you log a call for example at 10 o'clock this will show correctly in the log as being raised at that time and not an hour behind. however if you export the log to excel format this will then be an hour behind again.

Is anyone else having these issues and is there a work around as we use the widgets live on screens throughout the office each day so doesn't look great when the times are from the previous hour.

Hornbillsystemtimeerror.thumb.png.6f01c44a57992239e13a65e94e8ef0af.png

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  • 2 weeks later...

Hi @Euan Coleman

Thanks for the information.

We found an issue where the datalist was not using the formatter defined against the column. This was released earlier this week as part of the ESP build 3893 - "The datalist widget type did not populate formatted value for the column for which formatter was defined and raw and formatted value was different"

Has this fixed the issue for you?

Ryan

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Hi Ryan,

 

Still getting the same issue, We also have this when exporting the data.

 

For example if we raise something on the system at 09:00 it will show as 08:00 when exported?

 

Thanks

Euan 

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Hi Ryan,

 

Any update on this? Still having the same issues with the dashboard displaying the incorrect timing. This should actually show as an hour ahead from what they are currently displaying.

 

For example as I check it just now the first reference is saying 08:12:16 but should be 09:12:16. It works to the correct time but shows an hour behind.

 

https://live.hornbill.com/gsaservicedesk/admin/app/com.hornbill.servicemanager/advanced-analytics/dashboards/33/

 

Thanks

Euan

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