Use of Simple List - default display names

[katy_palmer]

Is there any way to use the default display name from a simple list in the details area of a support request? I am unsure of the variable/string in order to use this, and if it is possible how do you choose a particular simple list out of multiple used?

 

 

 

[Victor]

On 14/05/2024 at 15:32, katy_palmer said:

Is there any way to use the default display name from a simple list in the details area of a support request?

In what way? Do you have an example that would help us understand what are you trying to achieve?

[katy_palmer]

In supportworks you were able to display these selections for the analyst to refer to - we are unable to find out how to do this in service manager

[Victor]

1 hour ago, katy_palmer said:

In supportworks you were able to display these selections for the analyst to refer to

I'm afraid I am not familiar with Supportworks. Can you give us an example of what information (from a simple list) you want to display in the request details (and as much context around this as possible)?

[Martyn Houghton]

@katy_palmer

If edit 'View Details' form on the Serivce > Request config you can setup one or more custom fields which are linked to a Simple List. The Display Name(s) will be shown in the Details form but the custom field in the database will hold the Value(s) field from Simple List.

Cheers

Martyn