No HUD showing on the external customer portal?

[Adrian Simpkins]

Hi All

I was doing a test in our external customer portal and noticed it does not show the HUD? We have the option turned on in the Service Portfolio (1st image) but the portal shows no HUD when viewing a request (image 2) - is this correct?

Many thanks as always

[TrevorHarris]

Hi,

This is currently an issue with the customer portal which will be fixed in an upcoming update

Thanks

Trevorh

[Adrian Simpkins]

ah thanks Trevor - was not sure if it was already known - I will await the patch

Many thanks as always !

[TrevorHarris]

just to let you know, this has been released now so the BPM HUD should be visible in customer portal again

[Adrian Simpkins]

Ah yes it is now showing correctly - thank you for the swift response !

Many thanks