Contacts not visible in the new UI

[HGrigsby]

Hi 

When using the new UI the contacts aren't showing we just get a blank page.

Has anyone else found this and will it be fixed before the switch over on the 2nd April?

 

Thanks 

Helen 

 

[Steve Giller]

Can you give a little more detail - if I navigate to the Contacts page in my Instance I can see the list without issue.

[HGrigsby]

Hi @Steve Giller

When we go to the contacts it is completely blank in the new UI 

 

In the old view

[Daniel Dekel]

Hi @HGrigsby,

What browser and Operating System are you using? We can't replicate this issue. If you refresh is still not working?

Regards,

Daniel.

[HGrigsby]

Hi @Daniel Dekel

I have chrome and edge running at the moment.

Chrome I updated to the new one last week without realising I couldn't switch it back again, Edge I have not switched to the new UI 

I have refreshed and closed all window and my colleagues are also getting the same in the new UI regardless of the browser.

On our test instance though I can see the contacts page (I only have one contact in test)

Thanks 

Helen

[Daniel Dekel]

Hi @HGrigsby,

Thank you for the details. Can you please do one more thing to help us see what is the problem? 

1. Go to the News Feed view
2. Refresh Your browser (F5)
3. In the right menu named "My Menu" there is an option called "Start Diagnostics" - Click on it
4. Go to the Contacts List view
5. Wait a second and then go to "My Menu" and click on "Stop Diagnostics"
6. A popup will open with the option to download or copy to clipboard. Select the easiest option
7. Send me these via a Private Message in Hornbill Community.

This will help us understand if there is an error going on that we can't see.

Thank you 

Daniel.

 

[HGrigsby]

@Daniel Dekel Log file sent

[HGrigsby]

Hi @Daniel Dekel

Many thanks, the update on Thursday fixed the issue with our being able to view the contacts page.

We have found an issue with creating a new contact from an email in the mailbox.  The users used to click on the arrow next to the from address and be able to create a contact from there.

This doesn't seem to be possible now.

They can create a contact manually but not directly from the email

thanks

Helen 

 

[Daniel Dekel]

Hi @HGrigsby,

Happy to hear that the issue was solved

Regarding the creation of a new contact from the email. It will be in our next build, probably tomorrow morning.

Regards,

Daniel.