Option to update multiple Requests through the Requests List

[Guest Ehsan]

Hi @nasimg,

Hope you're doing well.

Just wanted to follow up on the ability to update multiple Requests through the Requests List - I am pleased to inform you that we have now completed implementing this enhancement. It will be available in the next 2 weeks - Please look out for this on the Release Notes for the Hornbill Service Manager app.

Thanks,

Ehsan

[nasimg]

Hi @Ehsan

Only one word to say FANTASTIC

This is my biggest feature request - let me know if you are looking at other multiple actions (settting priority, on-hold, emailing).

Nasim

[Guest Ehsan]

 Great to hear!

[J_Tamburrini]

Good Morning all,

Another feature request from my guys has been a way to add in more functions in the request actions as seen below

The only options you get is to assign

They would like the options:

* Close/Resolve

* update

* Accept

* On-hold

[Dan Munns]

+1

Oh and add 'Cancel'

[J_Tamburrini]

17 minutes ago, Dan Munns said:

+1

Oh and add 'Cancel'

Well spotted chap

[Steven Boardman]

@J_Tamburrini a couple of those should already be there for you:

* Update

* Resolve / Close  (You will only see the close option for requests in a resolved status)

As well as 

* Add to Board

* Change Priority 

 

We have a story for allowing bulk cancellation and i will add you as interested parties. 

If you are not seeing the latest options as shown below are you on the latest Service Manager Update?

[J_Tamburrini]

1 minute ago, Steven Boardman said:

@J_Tamburrini a couple of those should already be there for you:

* Update

* Resolve / Close  (You will only see the close option for requests in a resolved status)

As well as 

* Add to Board

* Change Priority 

 

We have a story for allowing bulk cancellation and i will add you as interested parties. 

If you are not seeing the latest options as shown below are you on the latest Service Manager Update?

We definitely don't see that .... we are on build 1131 with no more updates available.

That would be a good starting point if then the others could still look to be added in and as new feature

Thanks

JT

[Steven Boardman]

@J_Tamburrini strange 1131 for me too.  

Could you confirm which browser you are using and if you see the same after refreshing the browser cache?

More info on these options is available on the wiki here:

https://wiki.hornbill.com/index.php/Multi-Select_Actions

[Dan Munns]

Browser cache for me. On Chrome.

So more options than I thought. Cancel will still be good though. 

[J_Tamburrini]

47 minutes ago, Steven Boardman said:

@J_Tamburrini strange 1131 for me too.  

Could you confirm which browser you are using and if you see the same after refreshing the browser cache?

More info on these options is available on the wiki here:

https://wiki.hornbill.com/index.php/Multi-Select_Actions

Still no Joy for me , we are using chrome due to SSO.

i have cleared the cache and closed the browser. also i have turn't  off  the following

• Globally remove the Service restriction by disabling the following system setting > com.hornbill.servicemanager.requestList.restrictions.service
• Globally remove the Request Type restriction by disabling the following system setting > com.hornbill.servicemanager.requestList.restrictions.type

[Victor]

@J_Tamburrini turn this setting ON and try again... (log off and log back on after enabling it)

[James Ainsworth]

12 hours ago, Dan Munns said:

Cancel will still be good though.

Hi @Dan Munns

We do have a change that is not too far off for adding Cancel to the list of multi-select options.  I'll make sure you are added and this post in linked so we can let you know once it is closer to being ready for release.

Regards,

James

[J_Tamburrini]

@Victor Thats worked  a treat thank you

[James Ainsworth]

We have recently added the ability to Cancel multiple requests.  The Cancel option will only be available to users that have the rights to cancel requests. This is also part of an experimental setting that exposes these actions as described above in an earlier comment.  

Regards,

James

[Aaron Summers]

@James Ainsworth 

I'm just curious about bulk options, I wonder if it possible to add on-hold option?

[James Ainsworth]

Hi @Aaron Summers

On 7/11/2018 at 1:59 AM, Aaron Summers said:

I'm just curious about bulk options, I wonder if it possible to add on-hold option?

We do have some more Multi-select options that we are planning on adding over time.  The current set of options are currently under an experimental flag.  Before adding any more to this we will look to bring this out as a standard feature.  Once that is done we can add more options.  This is not scheduled yet so I'm unable to provide any time frames.

Regards,

James

[nasimg]

Multiple actions have improved since 2017....now have priority, reassign, boards and cancel

 

but still looking for on-hold, change customer and email in bulk.

Nasim

[Guest Paul Alexander]

+1 for bulk on-hold for definite for us....

[HGrigsby]

Please, please can we email a selection of tickets???   (and put them on hold after too

I know I've asked before but it would be so helpful just now

Thanks 

Helen 

 

[HHH]

17 hours ago, HGrigsby said:

Please, please can we email a selection of tickets???   (and put them on hold after too

I know I've asked before but it would be so helpful just now

Thanks 

Helen 

 

+1 for @HGrigsby's idea about emailing and changing status from the request list

[Adrian Simpkins]

+1 here - both handy options to have available

[AndyGilly]

+1 from us

[samwoo]

Can we also have the option put this a linked requests on-hold?  this feature could be enabled within the sub-status configuration as not every sub-status should allow bulk on-Hold actions.

+1 for the other options too

[nasimg]

Hi @Ehsan

Just checking if there is anything on the roadmap for new features on the Multiple Actions (on-hold, change customer, linking,).

Doesn't look like there have been any updates since last year, I'm hoping we don't have to wait 3 years for the next lot 

Nasim