Adith Posted December 5, 2023 Share Posted December 5, 2023 Hi Team, Is there an option available similar to Lock/Unlock actions, where we can prevent the analyst from selecting sub-status until a category and priority has been set for the ticket. Regards Adith Link to comment Share on other sites More sharing options...
Adith Posted December 7, 2023 Author Share Posted December 7, 2023 Hello Team, Does anyone got an idea on this ? Regards Adith Link to comment Share on other sites More sharing options...
Adith Posted December 8, 2023 Author Share Posted December 8, 2023 @Steve Giller @Victor - Could you please have a look on this ? Link to comment Share on other sites More sharing options...
Victor Posted December 8, 2023 Share Posted December 8, 2023 On 05/12/2023 at 12:50, Adith said: Is there an option available similar to Lock/Unlock actions, where we can prevent the analyst from selecting sub-status until a category and priority has been set for the ticket. @Adith this is not currently possible I'm afraid... 1 Link to comment Share on other sites More sharing options...
Adith Posted December 8, 2023 Author Share Posted December 8, 2023 @Victor Thanks for the update Link to comment Share on other sites More sharing options...
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