Cigdem Turner Posted November 29, 2023 Share Posted November 29, 2023 When the reporter adds an attachment in the ticket, we can not see/open the attachments in the timeline. In the ticket information, I can see that there are attachments, but I cannot find a way to open them. Inside the main text the images are indicated even by name, but they cannot be clicked on. Please see the SS. Link to comment Share on other sites More sharing options...
Steve Giller Posted November 29, 2023 Share Posted November 29, 2023 The attachments will be available in the Attachments panel, or from the email via the "View Email" option on the three-dots menu of the update. I've moved this thread to Service Manager as it's not related to Board Manager. Link to comment Share on other sites More sharing options...
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