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Where in the UI/system are all the Custom fields seen for Expressions following Get Customer Details node?


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Posted

After a Get Customer Details Workflow node we see a lot of "% Custom %" fields:

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We are about to sync the Cost Code from AD into Service Manager and I am about to nominate one of the Customer Custom Fields (below). We know these are the "Customer Custom x" fields above because they work as such for our Basic Users and are available to view in the User Profile screen (see below).

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Knowing there is a "Costcenter" field somewhere I would like to use it. I cannot see any "Costcenter" fields in the User profile for Full or Basic Users (they are not listed in the "Custom Fields" tab), let alone custom fields for costcenter, company, department and division.

Short questions: 1) in an AD sync (LDAP user import), what field name do we put in the import script to hit the "costcenter" field above and 2) where can we view that in the UI for our Full and Basic Users?

Posted

These details are not all Customer Details, but are attached to the Request Customer in some way - e.g. the Cost Centre would be attached to an Organisation, not directly to the User.

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