New issue: Requests are not (always) dynamically refreshing in the browser after completing an Activity

[Berto2002]

We have noticed Requests are not (always) dynamically refreshing in the browser after completing an Activity

Analysts used to wait just a few seconds after completing an Activity and would see Timeline updates that result and would then see the next Activity pop-up. Now they are often not seeing this happen and are having to refresh the browser tab to see the updates. I noticed this myself today, asked around and I am getting this feedback. Not only is this inconvenient and slowing them down but will be increasing load on HB servers.

Anyone else getting this please?

Of note, perhaps is we had SM release go out on Tuesday: 2.156.0 (2970)    07-11-2023 05:31. This does seem to coincide.

[Sam P]

I have noticed that my Change Board does not always refresh when cards are automatically moved on / off the board and most recently I have realised that Notices shown on the Employee portal are only being displayed after refresh.  Unsure if the same issue as yours @Berto2002

[Paul Chambers]

@Berto2002 our users have just started experiencing this.
We have raised with Hornbill Support.
Did you identify what was causing the problem ?

[Berto2002]

Today we're getting that new Activities are not popping-up until we refresh even though the timeline has been updated that the task is added; if this is a widespread issue, it will be hitting hornbill performance as everyone refreshes whole pages.