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Enhancement: Routing Rule Templates allowed to create Change Requests


Berto2002

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At present, Routing Rule Templates cannot raise Change Requests.

Use-case: due to the fact I cannot use Service Manager to schedule to log Requests on the 2nd Tuesday of the month (see other post asking for new scheduling options to allow this), I planned to use a trigger from an external script - where we can detect such variable dates - to send in an email which would be picked-up by inbound routing rules and pushed to the routing rule template to log a patching change request for Microsoft servers. But I find no option to log a Change Request. As a workaround I need to log a Service Request into a mini Workflow which then logs the Change Request and closes itself down.

Can't see why there shouldn't be an option to log a Change Request from a Routing Rule Template so requesting it please.

image.png.86b77616d4210f61ef4340c4ab4d04b1.png

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