Berto2002 Posted November 8, 2023 Share Posted November 8, 2023 At present, Routing Rule Templates cannot raise Change Requests. Use-case: due to the fact I cannot use Service Manager to schedule to log Requests on the 2nd Tuesday of the month (see other post asking for new scheduling options to allow this), I planned to use a trigger from an external script - where we can detect such variable dates - to send in an email which would be picked-up by inbound routing rules and pushed to the routing rule template to log a patching change request for Microsoft servers. But I find no option to log a Change Request. As a workaround I need to log a Service Request into a mini Workflow which then logs the Change Request and closes itself down. Can't see why there shouldn't be an option to log a Change Request from a Routing Rule Template so requesting it please. Link to comment Share on other sites More sharing options...
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