Business Continuity - Request List

[GJ06]

Hi all, apologies if this has already been asked or there is a solution I'm not aware of...

Is there a function for upload of a CSV or alike with individual ticket details which we can raise retrospectively in case of a Service Manager or Internet connection outage?

If not, may post to request a feature or enhancement...

My way of thinking is Analysts would have a local copy of a CSV template with columns like Request Type, Customer name/ID, Summary, Description... etc which could be filled out for each call we take then uploaded when connections are restored rather than manually keying each line?

Appreciate there's lots of complexities like which Workflows these calls would be linked to but there could be very stripped back/simple workflows to accommodate this upload and save time during a Business Continuity / Disaster Recovery situation.

Cheers