Extend Custom Fields (Extended)

[Jim]

any chance that these will be added to the request list views and filters I can see I can add it into the details forms for requests but not filter on them or add them into the request list views obviously it would exclude the larger fields 

[Steve Giller]

The Request List View only provides access to fields in the h_itsm_requests table.

This is to ensure that performance is not impacted and I am not aware of any plans to change this.

[Jim]

yeah that makes sense, I suppose If a list is really wanted then a report can just be used to pull it

[AlexTumber]

@Jim thanks for your post.

Originally when we were developing the new custom fields, we saw issues in performance testing on the request list and views/filters. This is why the new custom fields were delayed in their release by several weeks. 

We took the approach that it was better to get the custom fields out to customers but restrict their use on the request list until we were happy with the performance. As @Steve Giller says, there aren't any current plans to add them back in, but that could easily change if there is demand for them and if a performance solution can be found.

Alex