Scheduled Requests

[EWA]

I thought I'd find easily doc  to explain to me how to schedule and view all scheduled requests but unfortunately  that's not the case. https://docs.hornbill.com/servicemanager-config/administration/scheduled-requests#adding-a-scheduled-request - this document doesn't tell how to get to the screen where the schedule can be set up.

 

Therefore, dear community can you please advise how I can find an existing scheduled request that I need to amend description.

[ArmandoDM]

Hi @EWA

the new feature for adding scheduled request is currently being tested, and it has not been released yet.
We did update accordingly the relevant documentation, apologies for the inconvenience.

Regards

Armando


 

[EWA]

thanks Armando,  this surely can't be a new feature, as we have exiting scheduled request and I've got a request to amend the summary and description as currently the request is not very useful as missing essential details.

[James Ainsworth]

Hi @EWA

In the mentioned Schedule Request document there is a section that explains how to access this feature.  

At the time of your original post, this feature wasn't available.  However, you may have been using an older utility that was available outside of the Service Manager app that provided something similar.  I'm hoping that you have had a chance to review the new scheduled request feature. Let us know if you have any questions.