Ability to update User Availability and Availability message via Business Process

[Paul Chambers]

We have a change management process for updating user availability if the user is unable to do this themselves, and we are currently having to update the availability and availability message fields manually but would like to do this automatically via our existing business process.
Therefore, could you please add Availability and Availability message as options to Hornbill Automation Task Update User Profile.
Thanks.

[Martyn Houghton]

+1

We want to use Change Request element of Service Manager to manage changes to itself, thereby allowing us to audit and control access to specific elements at a more granular level.

 

[Berto2002]

+1

[Paul Chambers]

Bump

[Martyn Houghton]

This is becoming quite important for us especially when implemented a fully controlled/audited change process.

Cheers

Martyn